Meet the manager: Rhona McClelland

PUBLISHED: 06:49 11 September 2014 | UPDATED: 06:49 11 September 2014

Rhona McClelland

Rhona McClelland

Manu Palomeque 07977074797

No Place Like Home’s manager on bespoke later-life support and the role of trust and empowerment

Tell us a bit about you

I am married with two grown-up sons and live in Hempstead. I qualified as a Registered General Nurse in Glasgow and worked at the Nuffield McAlpine Hospital before moving to Kent in 1986.

In Kent, I worked as a practice murse in a busy GP practice in the Medway area for nine years. In the mid-nineties I had a career change and I worked for two of the larger global pharmaceutical companies for 15 years in total before joining No Place Like Home in June 2013.

Tell us about No Place Like Home

I am the Registered Manager at No Place Like Home, Kent’s bespoke later-life support company. I joined the company when it was officially launched in July 2013. We are passionate about supporting people to make the most of their later years and have some fun, whether that’s providing companionship and accompanying them on outings or supporting them to stay in their own home. Our office is based in Syndale Park, Ospringe just outside Faversham and our catchment area is Swale, Canterbury, Herne Bay and Whitstable including the outlying villages.

Any plans for future expansion?

The decision is to keep the business small scale and cater for a limited number of private-only clients. We believe this is the correct way to be responsive to our clients’ individual need. Alison Carter, the MD of the business, and I like to meet all of our clients and offer them the opportunity to contact us at any time and know exactly who they are talking to. Any future expansion must not be at the expense of these basic principles.

What careers advice would you give?

We are looking for people with a professional approach who are able to express empathy and understanding towards others - individuals who are creative and enjoy thinking of different ways to help people make the most of later life. Working with older people isn’t all about performing tasks; taking time to talk and really connect is so important.

Best piece of business advice?

To be successful, you have to be able to relate to people; they have to be satisfied with your personality to be able to do business with you and to build a relationship with mutual trust.

What makes a good boss?

A good boss should be a good listener and have the ability to trust and empower their staff to do a good job. They should treat their staff with respect and make sure they recognise and show appreciation for the job they do.

Your most prized possession?

A pair of cufflinks saying ‘Father of the Bride’ that my dad was going to wear on my wedding day; sadly he passed away three weeks before I got married.

How is your work/leisure balance?

My children have grown up and my husband and I enjoy our time together. We have a very busy social life and I like it that way. I love my work and never get the ‘Monday morning’ feeling I experienced in the past when I worked for a large corporate company.

What did you have for breakfast?

A satsuma, bowl of cornflakes and a cup of Earl Grey tea.


No Place Like Home, Syndale Park, Ospringe, Faversham ME13 0RH

01795 597983 or

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