Meet the manager: Emma Manuel
PUBLISHED: 20:45 20 September 2015
Manu Palomeque 07977074797
Headley Brothers' Key Account Manager on working for a Kent family business.
Tell us a bit about you
I was born in South Africa, my parents and older brother had made the move from England so my father could progress his career. We came back because of the difficulties in Southern Africa and settled in Shadoxhurst, a village outside Ashford. I had an idyllic childhood, full of fresh air, plenty of friends, and lots of fun.
I am married, to Stuart, who is in the Metropolitan Police, and we have two amazing children Jude, six, and India who is three but clearly the boss in our household.
Tell us about your jobHeadley Brothers is 136 years old, and is a leading digital, sheet-fed and web printer dedicated to delivering personal, professional printing services. Roger Pitt, our ceo, is the fifth generation of the Headley/Pitt family.
I started 15 years ago as an Account Executive and was promoted to Senior Account Executive, then Department Manager for a team of 12. Earlier this year I became Key Account Manager, a challenge I really enjoy. I’m responsible for managing a portfolio of key accounts and for delivering client-focused solutions based on customer needs through effective relationship building, account management and lead generation. I still manage a handful of accounts, all of which I have looked after for as long as I have worked at Headleys. The wrench of losing those clients was too much.
What do you most enjoy?
Headley Brothers is a family business and for its employees, it feels like a family. There are good times, and not so good times, but faced together. We have a shared dedication to serve our customers and to be the best in the industry.
What about training?
I went to Highworth Girls Grammer and after A-levels went on to achieve NVQ levels one to five in Customer Service. I then completed an HND in Business and Finance through South Kent College. I’ve attended print-based training courses to keep pace with the modern print industry.
Is business good?
The digital age has had a huge impact on the industry in recent years and has given publishers an appetite to explore the many digital mediums available in order to provide a more targeted, less volume operation. All printers have seen a reduction in volumes in print runs and paginations and this has led us to altering the business model and Headley Brothers to restructure. The company is always looking at how to help our clients create more engaging products that connect with digital cross-media to ensure they optimise their exposure. In 2016 we are looking to increase our shift patterns to a seven-day working week, expand our digital offering with new presses and add a new sheet-fed press.
We haven’t seen the much-anticipated decline of demand for printed matter and now cater for a much wider variety of publications, but smaller paginations and print runs. We have a portfolio of more than 450 publications, ranging from The Lancet to Retail Week and, of course, Kent Life.
Your most prized possession?
My grandad’s naval box containing his wartime diaries, the first a startling insight into the courage he had to show as an 18 year old in the Battle of the River Plate in South America. The diaries detail many other naval battles, and wartime atrocities, from which we are shielded in this modern world. He had never spoken about the gruesome side of his war when he was alive and as children we thought he had a really fun time. The reality was shockingly different.
how’s your work/life balance?
I make sure I choose the most important things, at home and work, to be available for but always feel guilty that I am not doing enough of one or the other.
What was for breakfast today?
Strawberries from my husband’s garden, a handful of almonds and a splodge of natural yoghurt. w
Get in touch
Headley Brothers Ltd
The Invicta Press
Queens Road, Ashford TN24 8HH
01233 623131 or firstname.lastname@example.org